CONTACT
Tel: +1 320-232-9709
E-mail: info@settlequiet.com
Address: 509 Peter Street, Williamson, WV 25661, United States
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Central Standard Time, CST)
Delivery area
Orders are shipped from the United States.
We currently only support delivery within the United States.
At this time, we do not ship to Alaska, Hawaii, U.S. territories, or international destinations.
We also cannot ship to APO/FPO addresses.
Delivery costs
For orders under $150, delivery costs $12. For orders of $150 or more, delivery is free.
Order processing time
Orders are processed within 1 to 3 business days after receipt and confirmation of payment.
Delivery methods and times
We use DHL Express as our carrier for all orders. The estimated delivery time is 6 to 11 business days after order processing.
Delivery delays
If your order exceeds the estimated delivery time (6 to 11 business days) and you have not received your items, please contact us immediately:
Tel: +1 320-232-9709
E-mail: info@settlequiet.com
We will do everything we can to locate your package and resolve the situation as quickly as possible.
Validity period
Returns and exchanges are accepted within 30 days of receiving the products.
Exchange process
Contact us by email or phone to request an exchange, providing the order number, proof of payment, reason for the exchange and photos or videos if necessary.
Our team will process your request quickly and, if it is accepted, will provide you with the return address.
Return the product to the address provided and await our receipt.
After inspection, if the product meets your requirements, we will ship the new item to your address within 1 to 3 business days.
Refund process
Once the return is confirmed, the refund will be processed within 1 to 3 business days. The amount will be credited to your original payment method (Visa, MasterCard).
Fee rules
If the return is due to an aesthetic defect, a quality problem, an odor or a difference in color, or a product error, the shipping costs are our responsibility.
Returns without a specific reason will incur shipping costs to be borne by the customer.